Privacy policy

At Tornstudios, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your data when you use our website or purchase our products.

1. Data We Collect

We may collect the following information from you:

1.1 Personal details such as name, email address, billing and shipping addresses, and phone number.

1.2 Payment information (processed securely via third-party providers; we do not store full card details).

1.3 Information about your orders and preferences.

1.4 Website usage data, including IP address, browser type, and pages visited.

2. How We Use Your Data

We use your personal information to:

2.1 Process orders, payments, and deliveries.

2.2 Respond to customer service inquiries and provide support.

2.3 Send marketing communications if you have opted in.

2.4 Improve our website, products, and services.

2.5 Comply with legal obligations.

3. Sharing Your Data

3.1 We do not sell your personal information.

3.2 We may share your data with trusted third-party service providers who help us run our business, such as:

• Payment processors

• Delivery companies

• IT and website hosting services

3.3 These third parties are only allowed to use your data as necessary to provide their services.

4. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

4.1 Access the personal data we hold about you.

4.2 Request correction of inaccurate data.

4.3 Request deletion of your personal data (“right to be forgotten”), subject to legal and contractual obligations.

4.4 Object to the processing of your data for marketing purposes.

4.5 Request a copy of your data in a portable format.

To exercise any of these rights, contact us at hello@tornstudios.com

5. Data Retention

We will keep your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

6. Cookies & Tracking

Our website uses cookies to improve your experience, analyse site traffic, and personalise content. You can manage or disable cookies in your browser settings, but some parts of the site may not function properly without them.

7. Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of any changes.

9. Contact Us

If you have questions about this policy or how we handle your data, email us at hello@tornstudios.com

Last updated: 14.08.2025